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This article gives five strategies in which
to grow your Catholic family business.
Introduction
Like any enterprise in our information society, a Catholic
family business is composed also of both intellectual capital
and tangible assets. To grow our Catholic business involves
taking into account some strategies that we can implement,
so that we can grow both intangible and tangible assets
of the business. The basic principle though, by which these
strategies are rooted, is the service-orientedness and
and customer-orientedness character in which the Catholic
family business is stamped with.
A people-oriented enterprise
When we make our Catholic family business a people-oriented
enterprise, then we can truly focus on those classic and
traditional values of our Catholic faith: generosity of service,
and charity - especially in the sense of the gift of our
entire selves to the vision of the Catholic family business.
As we give all of ourselves and also the best of ourselves
to the customers and clients we serve, they will truly value
our business because of the benefits, advantages, and privileges
we incorporate in our customer-focused services. Although we
should not also forget to balance our business to include
being good and faithful stewards of the tangible
assets we manage, what is really primary is to take
very good care of our customers and clients. When our
customers and clients feel this, then we are directing
our family business towards sure growth: growth in terms
of its intellectual capital, and also growth in terms of
the tangible assets we need in order to make the operations
of the family business excellent in its services.
A commitment to growth
One very important assumption that we must take into
serious consideration is the decision to grow our
Catholic family business. Often, what really prevents
a family business from growing, is because we ourselves
are not convinced of the value of growing it. If
however, we have seen the value of the services we
are providing, then we can make a decision and a
commitment to grow the Catholic family business.
What is important though, is that in tending and
managing the business for growth, we must always
be aware that growth really takes time. And the fruits
of all our labor will come, but in due time. To save
ourselves from the error of wanting immediate results,
we must be more process-oriented rather than
results-oriented. This way, we will work hard and
also enjoy doing business. And as we go on through
our business processes, we may suddenly be surprised
and realize one day how far our Catholic family business
has grown from all the business processes we have
used and applied.
The five strategies to grow our Catholic family business
#1 Keep in strict confidence the customer's information
One strategy to grow our Catholic family business is to
keep close to the customer. Being close to our clients
makes them feel at ease with us and makes them also feel
as if they are part of the family business. As they give
information with regard to themselves or their families,
it is to the advantage of the Catholic family business
if this information is always kept in strict confidentiality.
Doing so wins and increases the trust and loyalty of our
customers and clients. This manner of treating our customers
and clients will help us maintain a core clientele loyal to us.
It is this core clientele who will refer our Catholic family
business to their relatives, friends or associates.
#2 Make B2B relationships profitable
Although our Catholic family business espouses the value
of generosity of service and charity, it also needs to aim
for profit if we want our operations to continue for the
long-term. In dealing then with banks, financial institutions,
and other businesses that help us in our operations, we must
also present ourselves to them as a business, which like
them, also aim for profit. When we grow our business with
this in mind, then we are assured that the Catholic family
business will be firmly anchored and rooted in a business
network that engages in profitable relationships. As our
business enlarges this network to include other businesses,
then we must also continue to aim for profitable relationships
with these new businesses so that our Catholic family
business will not only survive and thrive but also prosper
in a way that its services will benefit more people.
#3 Create a page in your web site specifically for
your customers
Another strategy to grow your Catholic family business
is to dedicate one page in your web site for the information
needs of your customers and clients. In this page specifically
meant for them, you can place the links that help them access
information related to your business. Also, to increase
their ability to obtain vital information related to their
family life, you can place a Google search box and Google AdSense
in that page. Dedicating a page like this for them will
help them gain not only the information services of our
Catholic family business but also direct them to the
mainstream economic life and business network of the
internet.
#4 Investing in books and material to update our
know-how related to our Catholic family business
Since our information age emphasizes on the value of
information, it is vital that we update ourselves as
regards anything that has to do with our Catholic family
business. First and primary is certainly what relates
to our Catholic faith: in terms of the use of the internet,
the teachings in relation to the family, and everything
that is related to how we function as a Catholic socio-economic
unit. Constantly investing in know-how will help us
be up-to-date with what is currently the mainstream
thinking of the Catholic Church, the business sector,
and the internet world.
Below is a starter list of books and material that
can help you grow your Catholic family business:
- "Rapid Development", Apostolic Letter of the
Holy Father John Paul II to those Responsible for
Communications
- "
The Holy Use of Money: Personal Finances in Light
of Christian Faith", by John C. Haughey
- "The Tipping Point: How Little Things Can Make
a Big Difference", by Malcolm Gladwell
- "Profitable Customer Relationships", by various
authors [Top CRM Experts Reveal the Secrets of
Creating Customers for Life]
- "HyperWars: 11 Essential Strategies for Survival
and Profit in the Era of Online Business", by Bruce
Judson with Kate Kelly
- "Intellectual Capital: Core Asset for the Third
Millenium Enterprise", by Annie Brooking
- Merriam-Webster's "Guide to International
Business Communications", by Toby D. Atkinson
- Windows IT Pro magazine, especially the
volume II no. II copy
#5 Attracting investors by sharing the
trade secrets of our Catholic family business
Another strategy to grow our Catholic family
business is to share our trade secrets. Whenever
we find someone we know, and someone who knows
our family well, and we also feel he or she is
trustworthy and responsible in the manner of
conducting business, then we can share the trade
secrets of our Catholic family business. At
the first stages of growth, we should practice
generosity and charity in our sharing, since
we would like others to benefit also in the
way our Catholic family business conducts its
services and business processes. This act
of generosity and charity will reap a return
of profit beyond our expectation, because those
whom we have shared our trade secrets will also feel
the call to be generous and charitable in return.
The good that we do, always returns to us.
And it is precisely in our generosity and
charity as a family business unit that identifies
us as specifically a Catholic family business.
Other related articles:
This Catholic family business series of articles
are published to help start or develop your own
small business enterprise. If you want help, assistance,
or need additional information with regard to this,
or any matter specifically that you may want
for your business, you can write your concern below:
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